When ordering with Modern Gen Auto, LLC you hereby agree to the terms & conditions as indicated below.
Custom Made Parts:
Many of the unique items you find on moderngenauto.com are custom in nature. These items include but are not limited to painted, hydrocarbon, leather, RaceMesh, Borla Exhaust, Lloyd Mats, American Car Craft Stainless Steel and many carbon fiber parts. Should you order one of these unique custom parts, please allow on average FOUR weeks for production on leather, paint, various exhaust systems and carbon fiber parts. Lloyd mats require 3-5 days, American Car Craft Stainless 10 days. We strive to ship items as quickly as possible, however we want you to be happy with your purchase therefore we do not rush or expedite these parts.
Made to order parts cannot be cancelled once they are in production.
Once a shipping label has been created for your order, it cannot be cancelled.
Modern Gen Auto wants you to be 100% satisfied with your purchase. Please see our policy below, and should you have any questions, give us a call at 888-781-5105 x 2 .
All returns will need to be set up/authorized. Unauthorized returns may be subject to additional fees. Images of the issue/item may be requested on a case by case basis.
Modern Gen Auto offers a full 30 day money back minus original shipping and discount guarantee (subject to the terms and conditions below) for products returned within 30 days of receipt of the merchandise. After 30 days and up to 45 days, we will issue store credit.
Please note that returns may be subject to a restocking fee depending on product.
Please allow us sufficient time to procure the necessary RMA information from our manufacturers and suppliers. We strive to provide the return information to you as quickly as possible, however at times this process may take up to five business days to generate. We will promptly send the information to you once it is created. Once the RMA instructions are received, the item must be returned within 7 days or the RMA will no longer be valid and a refund/exchange will not be granted.
Warranty Replacement Lighting- You have 20 days from the date of the receipt of the replacements to return the defective bulbs/ballasts for refund of the deposit.
Free Shipping Return Policy:
Free shipping only applies to US orders in the lower 48 states. If your purchase qualified for free shipping and any item(s) are returned under our store policy for any reason other than a defect, the shipping cost that would have normally been associated to that item(s) will be withheld from the refund amount due.
Alaska and Hawaii Residents: Please note that we do our best to honor free shipping on your orders as well. We will ship average sized parcels to your state free of charge, however over-sized or heavier than average parcels will require additional shipping fees. You may contact us ahead of time for a quote, otherwise we will contact you after your order is placed for authorization of any additional shipping fees.
Return Merchandise Condition Policy:
Please note that we can and only accept items returned in NEW CONDITION, in original packaging to qualify for a refund. Items are considered used if there is evidence of scratches, loss of packaging, broken seals, or if any protective film has been removed. The customer is responsible for shipping costs to retrieve items that are returned in used, installed, or damaged condition. If an item was installed/used, it must be exchanged for the same item due to a manufacturers defect only.
Return Product Exclusions:
(There areNOexceptions to these policies)
Lloyd Mats are non-refundable. They can be exchanged for the same product for defect purposes only. This is Lloyd's policy to us.
Painted, Hydrocarbon, and Carbon Fiber parts are non-refundable. They are made to order, based on your color selections. Exchanges are only available should there be a deemed paint or part defect.
American Car Craft stainless parts are subject to a 20% manufacturer restock fee.
Installed electronic items including lighting, electric components, computers etc can't be returned for credit or a refund. Any heat sealed package that has been opened is considered "used."
For safety reasons, Seat Belts can not be returned unless defective. Defective seat belts are eligible for exchange for the same item only.
Order Shortages/Damage/Incorrect Item Received:
As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.
When filing a lost/damaged package claim, replacements and refunds will not be fulfilled until the claim is processed and approved.
Should an item be sent to you in error from Modern Gen Auto or its manufacturers, we will cover all shipping expenses to correct the issue. Please note that we work with 100's of manufactures and suppliers and we may require TWO business days to set up the exchange. Return of the incorrect item is required in most cases. In order for us to release the correct item, the tracking on the label we provide must be active prior to release of the replacement goods.
Modern Gen Auto will price match (at our discretion) another Corvette/Camaro specialty dealers prices within 7 days of purchase from your original order date. We will not price match auction sites, Amazon or other discount sites. Price match requests must come from sites that are authorized dealers only. Any agreed price match value is placed on a Modern Gen Auto Gift Card for future order use.
*Any pictures sent to Modern Gen Auto become property of Modern Gen Auto and may be used on our website without compensation.
All installation and use of the products purchased from Modern Gen Auto, LLC are done at the owners own risk. Modern Gen Auto can not be held responsible for any damage or injury caused by the installation or use of the products purchased here.
Published prices are subject to change, without notice, to address errors, omissions or inventory fluctuations. While every effort has been made to ensure accurate website representation, product inventory and product database, some part depictions and data may be incorrect. All Inventory listed is subject to prior sale, which may limit availability on subsequently placed orders. Part photos may display sample models only and not represent the exact model being detailed. Original Equipment Manufacturers (OEM) accessories and colors may vary slightly.
The user agrees to these terms by the act of using / purchasing these products
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